Here are a few tips that may help resolve this issue:
- Be sure to answer the same number of questions on Mint as you answered on your provider's website.
- For some providers, the questions and answers need to be in the exact same order as they are listed on your provider's website.
- If you've forgotten the questions you set up on the provider's website, you should try to confirm by visiting their direct website, or by calling their customer support to retrieve them.
- Answers to these questions may be case-sensitive (e.g., 'Dog' will work, while 'dog' will not).
Note: The number of questions you need to answer on Mint may be less than the number of fields shown on the page.
If none of these tips help, please contact us so we can further assist you.