Known Issues

What is my Capital One 360 Access Code?

What is my Access Code? Your Access Code is a special code that you use to link your Capital One 360 account with Mint. Capital One assigns you this code Read more...

Why can't Mint connect to my Bank of America account?

If you're getting a message that Mint can't connect to your Bank of America account because there is a security method that prevents us from Read more...

Known Issue: Navient(Formerly Sallie Mae Loan)

Navient(Formerly Sallie Mae Loan) is throttling our aggregation requests everyday between 2PM and 7PM. Please try to refresh your accounts at different Read more...

Why can’t I connect to my State Farm account?

State Farm has made the decision to disable connection to Mint. As of Sept. 16, 2016, you’ll be unable to connect to your State Farm account. We Read more...

Wells Fargo: Temporary Connectivity Error

Starting Aug 11, 2016, Wells Fargo will begin to migrate some of their customers to their new site.  This process will affect a small number or Mint Read more...

Login Issue with Vanguard Group Brokerage

Having trouble connecting your account in Mint? Please try to re-enter your login credentials and one-time passcode. If the same issue persists even after Read more...

Known Issue: Discover Bank (Temporary retry error)

We are getting a temporary retry error when aggregating your Discover Bank accounts. Please try refreshing or adding your accounts at a later time as this Read more...

Known Issue - Citibank Accounts Not Updating in Mint Due to Scheduled Updates at Citibank

Updates to Citibank accounts in Mint will be limited due to scheduled Citibank system maintenance. Beginning June 20, 2016, your Citibank accounts will be Read more...

Why is the Zillow value not updating?

We are aware that there is an issue with Zillow Zestimates not updating. Our development team is working to fix the issue as soon as possible but we do Read more...

Mint Idle Logout: “For your safety after being idle for 10 minutes we logged you out”.

We're aware of the log out error that you are experiencing due to inactivity.  The issue has been reported to our engineers and they confirmed Read more...

Why does the connection time out when I try to add an account?

There is currently an issue that may cause an account to time out when you try to add it. Our development team is aware of it and is working to resolve it Read more...

TD Bank and TD Canada Trust - Easy Web Intermittent Connectivity Issue

We are aware that some customers are experiencing connectivity issues with their TD Bank/ TD Canada Trust - Easy Web accounts in Mint. Our engineers are Read more...

Known Issue - Why am I getting a "can't update" message on accounts that are closed?

There is currently an issue in which accounts that are closed are displaying error messages that the account needs attention or needs updating.  Our Read more...

Known Issue: MOHELA Loan connectivity problem

We're aware that there is an issue for some of our customers who are trying to connect to their MOHELA Loan account. While we're working with Read more...

Why is the custom date period not working in the Trends tab?

We are aware that there is an issue with assigning a custom date period in the Trends tab. Our development team is working to fix the issue as soon as Read more...

Known Issue: Clicking a budget category displays a previous budget's transactions

There is currently an issue in which, when you click on a category to display the transactions, you'll see the transactions for the previous budget Read more...

Known Issue: Continue button inactive when updating credentials for some customers

There is a current issue in which the continue button doesn't work when trying to update the credentials for a specific account.  We're aware Read more...