We always use multi-factor authentication (MFA) to verify your identity when you sign in to your account on a device we don’t recognize. We’ll ask for additional info to make sure you’re you—which helps us protect your data.
Usually we’ll verify your identity by sending you a one-time code through a text message, email, automated phone call, or an authentication app.
What if I didn’t get a text, email, or phone call with a code?
It can take a couple of minutes for your code to arrive. If you're still waiting, here are a few things you can do.
- Check your junk mail or spam folder to see if the email went there
- Be sure to set up your email account to receive emails from our email address: do_not_reply@intuit.com
- Get a new code sent to you by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call
- Your previous code expires when you request a new code, so use the most recent verification code you’ve received.
What if my code doesn't work?
There are a few things you can try.
- Make sure you’re using the most recent code we sent
- Check your emails from us to see if the latest code showed up as a response or reply to one of the earlier emails
- Ask for a new code by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call
- Your previous code expires when you request a new code, so use the most recent verification code you’ve received
Can I turn off MFA?
Multi-factor authentication can’t be turned off, because it helps us protect your data and make sure you're really you.
You can opt-in and out of two-step verification—an additional layer of security that double-checks your identity each time you sign in. Read about two-step verification.
