How do I confirm my account?

We always use multi-factor authentication (MFA) to verify your identity when you sign in to your account on a device we don’t recognize. This means we’ll ask for additional info to make sure you’re you—which helps us protect your data.

One of the most common ways we’ll verify your identity with MFA is by sending you a one-time passcode through email, text, or an authentication app.

What if I didn’t get a text, email, or phone call with my code?

It can take a couple of minutes for your code to arrive. Here are a few things you can do.

  • Check your junk mail or spam folder to see if the email went there
  • Be sure to set up your email account to receive emails from our email address: Do_not_reply@intuit.com
  • You can get a new code sent to you by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call
  • Your previous code expires when you request a new code, so use the most recent verification code you’ve received

What if my code doesn't work?

There are a few things you can try.

  1. Make sure you’re using the most recent code we sent
  2. Check your emails from us to see if the latest code showed up as a response or reply to one of the earlier emails
  3. Request a new code by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call
  4. Your previous code expires when you request a new code, so use the most recent verification code you’ve received

What if my phone number or email address has changed?

If your phone number has changed, choose Sign in a different way and select Email a code. If your email address has changed, choose Sign in a different way and select Text a code. If you don't have access to the phone number or the email address associated with your account, fill out our account recovery form.

Can I turn off MFA after signing in to my Intuit Account?
Multi-factor authentication can’t be turned off, because it helps us protect your data and make sure you're really you. We’ll always ask you to verify your identity when you sign in to your account on a device we don’t recognize.  

You can opt in and out of two-step verification—an additional layer of security that double-checks your identity each time you sign in. Read about two-step verification.

Related Information:

What do I do if I forgot my Intuit Account password?
Account recovery request for your Mint account
How do I change my email address?
How do I change or delete my phone number?