Why am I getting a "We're having trouble connecting" error?

You're getting this error because the provider's web site is unavailable for a temporary period of time. This may be due to website maintenance, high traffic volumes, or network connectivity issues. However, the website is expected to be available again within a short period of time.

When you receive this error, please try again in 24-48 hours. 

If you are still experiencing a problem after this time, please contact us for further assistance.