Featured Questions

Intermittent Errors adding or refreshing Bank of America accounts (5/18/20)

We are aware that Customers are experiencing intermittent errors while adding or refreshing Bank of America accounts using Mint.  We are working with Read more...

Vanguard Daily Maintenance Window

Vanguard will be doing daily maintenance this week from 6:00 AM PST - 2:00 PM PST   Please attempt to refresh your accounts outside of these windows. Read more...

Fidelity Daily Maintenance Window

Fidelity will be doing daily maintenance this week from 6:00 AM - 7:30 AM PST and 12:00 PM - 1:30 PM PST.    Please attempt to refresh your Read more...

Why are my Chase accounts missing or inactive?

In 2019, we improved the security of our connection with Chase, but it may have disrupted some of your accounts. If your accounts aren’t connecting Read more...

What's new about my bank connections?

There are exciting changes in how Mint connects to your bank. Click your bank for specific information. If your bank is not listed there is general Read more...

Target Credit Card no longer updates automatically using Mint

As of March 7, 2019 your Target Credit Card information won't update automatically.  You'll need to refresh the information manually. To Read more...

Capital One transactions are missing or not downloaded

As part of the new connection method for Capital One using apps like Mint, your Mint accounts will update once every 24 hours. As a result, Read more...

Login Issue with Vanguard Group Brokerage

Having trouble connecting your account in Mint? Please try to re-enter your login credentials and one-time passcode. If the same issue persists even after Read more...

TIAA Daily Maintenance

TIAA will be doing daily maintenance for the following days and times which will cause errors when refreshing or adding your TIAA accounts within Mint. Read more...

Known Issue: Navy Federal Credit Union

To protect the security of your account information, Navy Federal Credit Union is now requiring all their users to set up an enhanced authentication. Read more...

What is a Budget?

A budget is a projected sum of spending within a certain category and time range (in Mint, the calendar month). Mint displays your spending in each Read more...

Why is my account Closed or Inactive in Mint?

There are several reasons your accounts status may have been changed to Closed or Inactive in Mint. The account is closed, or no longer available at your Read more...

Known Issue: American Express Credit Card (US) temporarily unavailable on Mondays

Currently updates for American Express Credit Card (US) are unavailable every Monday between the hours of 1 a.m. and 1 p.m. PST. During this time your Read more...

Known Issue: PayFlex

We are aware of users experiencing issues when adding or refreshing their PayFlex accounts within Mint. This is an intermittent issue.   We’re Read more...

Merrill Lynch Daily Maintenance

Merrill Lynch will be doing daily maintenance this week between the hours of 5 AM PST and 2 PM PST   Please attempt to refresh your accounts outside Read more...

Known Issue: Unable to connect to Transamerica Retirement accounts

Connectivity for Transamerica Retirement is temporarily unavailable at this time. We are working with Transamerica Retirement to restore connectivity as Read more...

Missing/Transaction not Updating for Computershare (Employee Plan Login) and Computershare (Employee Plan Login) - Canada

Transactions for Computershare (Employee Plan Login) and Computershare (Employee Plan Login) - Canada are not supported at this time. If you would like Read more...

Known Issue: Alight Solutions Blocking

We are currently investigating an issue with Alight Solutions accounts where users will receive an error when adding or refreshing their Alight Read more...

Known Issue: Receiving error when refreshing or adding account with Stash Investing and Insperity

We are aware of issues effecting the following financial institutions when adding or refreshing within Mint Stash Investing  Insperity - Retirement Read more...

Known Issue: Capital One Investing

Capital One has made a strategic decision to exit the brokerage business. As a result, existing Capital One Investing accounts will no longer update in Read more...

Connectivity Issue with Toyota Financial Services and Lexus Financial Services

Toyota Financial Services and Lexus Financial Services updated their Online Policies and Agreements. Those changes resulted to connectivity issues with Read more...

Known Issue: First Horizon

We are aware that Mint is unable to add or refresh your First Horizon account. Our account specialists are working to resolve it. We sincerely Read more...

Why can’t I connect to my Coast Capital Savings account?

Coast Capital Savings has currently disabled connection to Mint. As of July 19, 2019, Connectivity for Coast Capital Savings is unavailable using Mint. We Read more...

Known Issue: Northwest Federal Credit Union (VA)

Northwest Federal Credit Union (VA) needs you to take some action on their website before Mint can access your account. An example of this action is Read more...

Connectivity Issue with Fifth Third Bank

If  you're having issues connecting your Fifth Third Bank accounts to Mint, please try to do the following steps first:   1.  Clear Read more...

Known Issue: Cambrian Credit Union

We are currently investigating an issue with Cambrian Credit Union accounts. Some users are unable to add or refresh their accounts in Mint. We are aware Read more...

Scottrade (Now TD Ameritrade): Duplicate accounts

Due to recent changes at the Scottrade (Now TD Ameritrade) website, you may find that your accounts have been duplicated in Mint. Duplicate accounts are Read more...

Connectivity Issue: Principal Financial - Retirement

Some customers are having issues adding or refreshing their Principal Financial - Retirement accounts in Mint. We found out that an action needs to be Read more...

Known Issue: Smartypig

Unfortunately, we have been unable to resolve the connection issue some Smartypig customers are experiencing in Mint.  If you continue to Read more...

Connectivity Issues with First Republic Bank

Due to recent platform migration of First Republic Bank, some customers are unable to add or refresh their accounts in Mint. To resolve your issue, please Read more...

Capital One auto loan accounts showing positive balance under Capital One 360

We found out that Mint is pulling your auto loan balance as positive due to an aggregation issue when we connect to Capital One 360. In order to resolve Read more...

Known Issue: Bank of America (Health Savings Accounts) (Nov. 20, 2019)

We are aware of the issue with missing transactions with Bank of America health savings accounts.  We are working to resolve this issue, and advise Read more...

Connectivity Issue: Honda Financial Services

Honda Financial Services needs you to take some action on their website before Mint can access your account. An example of this action is acknowledging a Read more...

Wells Fargo Safe Deposit Boxes No Longer Display

As part of the new connection method for Wells Fargo, your previously added safe deposit box accounts, which appeared as a checking account in Mint, will Read more...

Known Issue: Kohls Credit Card (May 1, 2019 @ 8:30AM PDT)

We are currently investigating an issue with Kohls Credit Card accounts. Some users are unable to add or refresh their accounts in Mint. We are aware of Read more...

Known Issue: Santander Bank (Sept. 20, 2019)

We are currently investigating an issue with Santander Bank accounts. Some users will be unable to add or refresh these accounts in Mint.  Read more...

Known Connectivity Issue: First Tech Federal Credit Union

We are currently investigating an issue with First Tech Federal Credit Union accounts. Some users are unable to add or refresh their accounts in Mint. We Read more...

Known Connectivity Issue: Visions FCU

We are currently investigating an issue with Visions FCU accounts. Some users are unable to add or refresh their accounts in Mint. We are aware of the Read more...

What should I do if I receive "Uh Oh Something went wrong" with my Capital One accounts?

This error is typically a temporary response from Capital One indicating that account access for your account through Mint is temporarily unavailable. Read more...

Connectivity Issue with Harris Bank

We are currently investigating an issue with Harris Bank accounts. Some users are unable to add or refresh their accounts in Mint. We are aware of the Read more...

Known Issue: First Source Federal Credit Union (07:00 AM PST 02/19/2018)

We are aware of the connectivity issues that prevent some customers from adding and refreshing First Source Federal Credit Union in Mint. Our account Read more...

Known Issue: GS Bank (Formerly GE Capital Bank) (Oct. 05, 2017 1:20 PM PST)

We are currently investigating an issue with GS Bank (Formerly GE Capital Bank) accounts. Some users are unable to add or refresh their accounts in Mint. Read more...

Known Issue: Geovista FCU (Sept. 9, 2019)

We are currently investigating an issue with Geovista FCU accounts.  It appears as though this financial institution is blocking our Read more...

Known Issue: HSBC India, Australia, Mexico (Sept. 9, 2019)

We are currently investigating an issue with HSBC accounts. Some users are unable to add or refresh this account in Mint.  We are aware of Read more...

Known Issue: Global Cash Card - Metabank (03/05/2019 @ 08:00 AM PDT)

We are currently investigating an issue with Global Cash Card - Metabank accounts. Some users are unable to add or refresh their accounts in Mint. We are Read more...

Known Issue: Regions Bank (Dec. 16, 2018 @ 6:00 AM PST)

We are currently investigating an issue with Regions Bank accounts. Some users are unable to add or refresh their accounts in Mint. We are aware of the Read more...

Known Issue: Lowe's Consumer Credit Card (Dec. 16, 2018 @ 8:00 AM PST)

We are currently investigating an issue with Lowe's Consumer Credit Card accounts. Some users are unable to add or refresh their accounts in Mint. We Read more...

Known Issue: National Life Group (Feb 26, 2018 @ 7:00 AM PST)

We are currently investigating an issue with National Life Group accounts. Some users are unable to add or refresh their accounts in Mint. We are aware of Read more...

Known Issue: Wells Fargo (Feb. 7, 2019 @ 6:00 AM PST)

We currently have connectivity issues with Wells Fargo. Users will be unable to add or refresh their accounts in Mint. We are working with Wells Read more...

Known Issue: MBNA Credit Cards (Canada)

We are currently investigating an issue with MBNA Credit Cards (Canada) accounts. Some users are unable to add or refresh their accounts in Mint. We are Read more...

Known Issue: Thrift Savings Plan (Sept. 26, 2018 @ 03:00 PM PST)

We are currently investigating an issue with Thrift Savings Plan accounts. Some users are unable to add or refresh their accounts in Mint. We are aware of Read more...

Known Issue: Washington State Employees CU - New Online Banking (Mar. 26, 2019)

We are currently investigating an issue with Washington State Employees CU - New Online Banking accounts. Some users are unable to add or refresh Read more...

Known Issue: Vanguard (Dec 3, 2018 @ 5:00 AM PST)

We are currently investigating an issue with Vanguard accounts. Some users are unable to add or refresh their accounts in Mint. We are aware of the issue Read more...

Known Issue: Associated Bank (Feb. 27, 2018 @ 7:00 AM PST)

  Associated Bank recently upgraded their online banking system. If you are unable to add or refresh your accounts in Mint and have not tried this Read more...

Known Issue: Salem Five Cents Savings (Oct. 21, 2019)

We are currently investigating an issue with Salem Five Cents Savings accounts. Some users are unable to add or refresh their accounts in Mint. Read more...

Known Issue: HSBC Bank (Canada) (Dec. 18, 2018 @ 9:00 AM PST)

We are currently investigating an issue with HSBC Bank (Canada) accounts. Some users are unable to add or refresh their accounts in Mint. We are aware of Read more...

Known Issue: Suntrust Bank (Personal Finance) (Sep. 19, 2018 @ 9:00 AM PST)

We are currently investigating an issue with SunTrust Bank (Personal Finance) accounts. Some users are unable to add or refresh their accounts in Mint. We Read more...

Blocking Issue: SEI Client Connect

SEI Client Connect is currently blocking our aggregation efforts. We will work to resolve this issue with SEI Client Connect, but please note that a Read more...

Known Issue: Fifth Third Bank Investment Advisors (Sept. 2, 217 @ 1:00 PM PST)

We are currently investigating an issue with Fifth Third Bank Investment Advisors accounts. Some users are unable to add or refresh their accounts in Mint. Read more...

Known Issue: TD Canada Trust - Easy Web (April 27, 2019 @ 10:00 AM PST)

We are currently investigating an issue with TD Canada Trust – Easy Web accounts. Some users are unable to add or refresh their accounts in Mint. We Read more...

Known Issue: Tompkins Valley Trust (Sept. 5, 2019)

We are currently investigating an issue with Tompkins Valley Trust accounts. Users may experience an issue adding or refreshing these accounts in Mint. We Read more...

Known Issue: Colonial Savings Mortgage (March 19, 2019)

We are currently investigating an issue with Colonial Savings Mortgage accounts. Some users are unable to add or refresh their accounts in Mint. We are Read more...