Missing accounts or Seeing accounts and balance as "Inactive" for your Chase connection?

As a result of the new connection method for your Chase accounts in Mint, you may notice the following:

  • New accounts are not automatically added in Mint. 
  • One or more of your accounts are seen as "Inactive" and you cannot change the status.
    • Mint will stop receiving data if you account is closed or inactive. You may see an inactive status:
      • If you chose to deselect your account the last time you edited your connection
      • If your account expired or you received a replacement card
      • If you had 2 or more Chase connections and you entered credentials of one Chase connection in another while editing.

To add (or re-add) your accounts in Mint, follow these steps:

Web

  1. Login to Mint.com and go to “Settings”.
  2. Under “Your Accounts” click on ”All”, and find Chase Bank.
  3. Above the “Gear” icon, click the “Update Now, Re-link Now, or Edit my Connection button (button differs depending on the status of your account) and re-enter your credentials.
  4. Check any accounts not already checked (or Choose all Accounts) to give access to any new accounts not already added in Mint
  5. Click the "Give Access" button.  

Note:  If you would like for any new accounts from Chase to be automatically added to Mint, be sure to check the "Give access to any new accounts you open in the future" check box

iOS

  1. Open Mint app and go to “Settings”.
  2. Under “Accounts”, find Chase Bank and press "Chase Bank"
  3. Go to "Edit Connection" at the bottom which would open the bank window
  4. Re-enter your credentials, check any accounts not already checked (or Choose all Accounts) to give access to any new accounts not already added in Mint
  5. Press the "Give Access" button.  

Note:  If you would like for any new accounts from Chase to be automatically added to Mint, be sure to check the "Give access to any new accounts you open in the future" check box

If the above troubleshooting did not resolve your issue, please contact our Customer Support Team using the Contact links below, so we can assist you further.

 

Android

  1. Open Mint app and go to “Settings”.
  2. Under “Accounts”, find Chase Bank and click on "Chase Bank"
  3. Go to options at top right hand corner( ) and press "Edit Connection" which would open the bank window
  4. Re-enter your credentials, check any accounts not already checked (or Choose all Accounts) to give access to any new accounts not already added in Mint
  5. Press the "Give Access" button.  

Note:  If you would like for any new accounts from Chase to be automatically added to Mint, be sure to check the "Give access to any new accounts you open in the future" check box

If the above troubleshooting did not resolve your issue, please contact our Customer Support Team using the Contact links below, so we can assist you further.